Shipping policy
We do our best to ensure all customers receive their orders as soon as possible. Orders are processed in store Monday-Friday and sent through Australia Post. All orders (standard or express) can take up to 48 working hours to process. Delivery times standard or express are dependent on Australia Post.
DELIVERY
Domestic-Australia
Standard: 2-8 business days
Express: 1-4 business days
Standard Shipping cost per KG
500g-1kg - $12.00
1kg-3kg $15.00
3kg-5kg $17.00
5kg-8kg $22.00
8kg-15kg $30.00
Express Shipping cost per KG
500g-1kg - $15.00
1kg-3kg $17.00
3kg-5kg $22.00
5kg-8kg $26.00
8kg-15kg $38.00
Our shipping is calculated by the total weight of the order at checkout, on orders over $500 you will receive free standard shipping within Australia.
TRACKING YOUR ORDER
Once your order has been processed for shipping you will receive an confirmation email with a tracking number that will allow you to follow up through Australia Post.
CLICK AND COLLECT
We do our best to ensure all customer orders are ready soon as possible. Orders are processed in store Monday- Friday and can take up to 48 working hours to be ready for collection. You will receive a confirmation email when your items are ready for collection in store via appointment only.
SHOWROOM LOCATION:
205 Hay Street, Subiaco WA 6008
Monday-Friday 9:30am-4:30pm
ENQUIRES
Please contact us via email (salesperth@crystaluniverse.com.au) if you have any problems regarding late delivery or damaged package/items.